Privacy Policy

1. Introduction

hijau444 ("we", "us", "our", or "the Company") operates the online gaming platform accessible at hijau444.co (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses, registers with, or uses the Platform ("you" or "the Member").

This Privacy Policy explains what personal data hijau444 collects from Members and website visitors, the purposes for which that data is processed, the legal basis for each processing activity, and the rights available to you in respect of your personal data. This Policy should be read alongside the hijau444 Terms and Conditions and Responsible Gaming Policy, both of which are published on this Platform.

By creating an account on hijau444 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with this Policy, you must cease using the Platform immediately.

2. Data We Collect

hijau444 collects personal data from you in the following categories:

• Identity Data: Full legal name, date of birth, nationality, and government-issued identification document details (e.g., MyKad number, passport number) collected during registration and KYC verification.
• Contact Data: Email address, Malaysian mobile phone number, and residential address (including postcode and state).
• Financial Data: Payment method details including bank account information, Touch n Go eWallet identifiers, Boost account references, card type (Visa/Mastercard), and transaction history including deposits, withdrawals, and bonus activity. hijau444 does not store full card numbers; card data is tokenised by our payment processor.
• Account & Gaming Data: Login credentials (username and hashed password), session history, game play logs, bet records, balance history, bonus redemption history, and responsible gaming settings.
• Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, time zone, and referring URL — collected automatically when you access the Platform.
• Communications Data: Records of your interactions with hijau444 customer support, including live chat transcripts, email correspondence, and any documents submitted to the support team.
• Usage Data: Clickstream data, page views, feature interactions, session duration, and navigation patterns on the Platform.

hijau444 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where voluntarily disclosed by a Member in the context of a responsible gaming or self-exclusion request, in which case such data is processed solely for the purpose of administering the relevant safeguarding measure.

3. How We Use Your Data

hijau444 processes your personal data for the following purposes:

• Account Management: To register and maintain your hijau444 account, verify your identity, process deposits and withdrawals, and provide access to the Platform's features.
• Regulatory Compliance: To comply with anti-money laundering (AML) obligations, Know Your Customer (KYC) requirements, responsible gaming obligations, and any applicable requirements imposed by our gaming licence authority.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited conduct.
• Service Delivery & Improvement: To process bets and game play, credit and debit your account accurately, resolve disputes, and improve the Platform's features and performance.
• Customer Support: To respond to your enquiries, resolve complaints, and provide technical assistance.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling and to administer deposit limits, self-exclusions, and other responsible gaming tools requested by Members.
• Marketing Communications: With your consent, to send promotional emails, SMS notifications, or on-platform messages about hijau444 offers and promotions relevant to you. You may withdraw consent at any time by contacting support or updating your account notification preferences.
• Analytics: To analyse aggregate, anonymised usage patterns to understand how Members use the Platform and to inform product decisions.

4. Legal Basis for Processing

hijau444 processes your personal data on one or more of the following legal bases:

• Contractual Necessity: Processing required to perform the contract between you and hijau444, including account management, game play, and payment processing.
• Legal Obligation: Processing required to comply with AML, KYC, and responsible gaming obligations imposed on licensed gaming operators.
• Legitimate Interests: Processing for fraud prevention, security, and platform improvement where our legitimate interests are not overridden by your rights.
• Consent: Processing for direct marketing communications, where your explicit consent has been obtained and may be withdrawn at any time.

5. Data Sharing

hijau444 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Service Providers: We engage third-party processors including payment processors, KYC verification providers, fraud detection services, live chat software providers, and cloud infrastructure providers. All processors are bound by data processing agreements and are prohibited from using your data for purposes beyond the specific service they provide to hijau444.
• Game Providers: When you play a game supplied by a third-party studio (e.g., Pragmatic Play, PG Soft), your session data and username may be transmitted to that studio's platform to deliver the game. Game providers operate under their own privacy obligations as licensed software suppliers.
• Regulatory Authorities: We may be required to disclose personal data to our licensing authority, law enforcement agencies, or financial intelligence units in response to lawful requests, court orders, or regulatory requirements. We will notify you of any such disclosure where permitted by law.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of the Company's assets, your personal data may be transferred to the acquiring entity as part of that transaction, subject to equivalent privacy protections.

6. Cookies & Tracking Technologies

hijau444 uses cookies and similar tracking technologies on the Platform. Cookies are small text files stored on your device that help us deliver a functional and personalised user experience. The categories of cookies we use include:

• Strictly Necessary Cookies: Required for the Platform to function, including session management, login authentication, and security tokens. These cannot be disabled.
• Performance Cookies: Used to collect anonymised usage statistics to help us understand how Members navigate the Platform and identify areas for improvement.
• Functionality Cookies: Enable personalised features such as remembered language preferences, game history display, and deposit method defaults.
• Marketing Cookies: Used with your consent to deliver relevant promotional content on the Platform. You may manage your cookie preferences via your browser settings.

7. Data Retention

hijau444 retains your personal data for as long as necessary to fulfil the purposes outlined in this Policy, subject to the following minimum retention periods:

• Account and transaction records are retained for a minimum of five (5) years following account closure, as required by applicable AML and gaming licence obligations.
• KYC documents are retained for a minimum of five (5) years following the conclusion of the business relationship.
• Customer support records are retained for a minimum of three (3) years.
• Marketing consent records are retained for the duration of your consent plus three (3) years following withdrawal of consent.

Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

hijau444 implements technical and organisational security measures appropriate to the risk associated with processing your personal data. These measures include 256-bit SSL/TLS encryption for all data in transit, encryption of sensitive data at rest, access controls limiting data access to authorised personnel only, regular security audits and penetration testing, and incident response procedures for managing data breaches.

In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, hijau444 will notify you without undue delay and will take all reasonable steps to mitigate the impact of the breach.

9. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by hijau444:

• Right of Access: You may request a copy of the personal data hijau444 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to Restrict Processing: You may request that hijau444 restrict processing of your personal data in certain circumstances.
• Right to Data Portability: You may request a machine-readable copy of personal data you have provided to hijau444.
• Right to Object: You may object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact the hijau444 Data Protection team at [email protected]. We will respond within 30 days of receiving a verifiable request. We may need to verify your identity before processing your request.

10. Children & Minors

The hijau444 Platform is strictly restricted to individuals aged 21 and above. hijau444 does not knowingly collect personal data from individuals under the age of 21. If we discover that personal data has been collected from an individual under 21, that account will be immediately suspended, any balances voided, and the data deleted in accordance with our data retention policy. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. International Data Transfers

hijau444 may transfer your personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, hijau444 ensures that appropriate safeguards are in place, including contractual data transfer mechanisms that provide equivalent protections to those applicable in your jurisdiction. By using the Platform, you consent to the transfer of your personal data to jurisdictions outside Malaysia where such transfers are necessary to provide the services described in these Terms.

12. Changes to This Policy

hijau444 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to Members via the registered email address on file or via a platform notification at least seven (7) days before the changes take effect. Your continued use of the Platform following the effective date of any change constitutes your acceptance of the revised Policy. We encourage you to review this Policy periodically.

13. Contact Us

For privacy-related enquiries, data subject requests, or concerns about how hijau444 handles your personal data, please contact our Data Protection team:

Email: [email protected]
Response target: within 30 days for data subject requests; within 5 business days for general privacy enquiries.